Terms & Conditions
Effective Date: 01-08-2025
Order Acceptance
All orders require written confirmation via official PO or signed quotation.
Verbal agreements are non-binding until formalized.
Verbal agreements are non-binding until formalized.
Pricing & Payment
Pricing: Valid for 30 days from quotation. MOQs apply (varies by product).
Payment Terms:
New clients: 50% deposit, 50% before shipment.
Approved accounts: Net 30 days (subject to credit approval).
Late payments incur 1.5% monthly interest.
Payment Terms:
New clients: 50% deposit, 50% before shipment.
Approved accounts: Net 30 days (subject to credit approval).
Late payments incur 1.5% monthly interest.
Production & Delivery
Lead Times: Standard 15-25 business days (expedited service available).
Shipping: FOB Dhaka (other Incoterms negotiable).
Delays: Not liable for delays due to force majeure (e.g., natural disasters, strikes).
Shipping: FOB Dhaka (other Incoterms negotiable).
Delays: Not liable for delays due to force majeure (e.g., natural disasters, strikes).
Quality & Returns
Defects: Must be reported within 14 days of delivery with photographic evidence.
Resolution: Replacement or credit for verified non-conformities.
Tolerances: Quantity: ±5%
Dimensions: ±2mm
Resolution: Replacement or credit for verified non-conformities.
Tolerances: Quantity: ±5%
Dimensions: ±2mm
Intellectual Property
Client-provided designs remain client property.
Grade One retains rights to standard product designs.
Grade One retains rights to standard product designs.
Sustainability & Compliance
Certifications (OEKO-TEX®, GRS, FSC) valid at production time.
Material substitutions allowed with equivalent certified alternatives.
Material substitutions allowed with equivalent certified alternatives.
Liability
Maximum liability = total order value.
Not responsible for consequential damages (e.g., lost profits).
Not responsible for consequential damages (e.g., lost profits).
Governing Law
Disputes resolved via arbitration in Dhaka, Bangladesh.
Key Policies
Confidentiality: All client data protected under NDA.
ECO Products: Require separate disposal guidelines.
Smart Trims (NFC/RFID): Usage restrictions apply.
Smart Trims (NFC/RFID): Usage restrictions apply.
